Finding/Sending the Log Files When Troubleshooting with Support

Sometimes you may face issues that we're unable to reproduce and as such we need additional information. VideoCom Presenter automatically logs issues and errors while using the app that we're able to use to identify why and where the issue is happening. In this article, we're going to show you where you can find these log files so that you're able to send us the log file.

Windows Instructions

1. Open your Windows file explorer

2. In the address bar, copy and paste the following %appdata%\VideoCom\Presenter\logs

3. You should see a file called VideoCom_Presenter_debug.log, this is the file you should send to us

Mac Instructions

1. Open Finder

2. Navigate to the following folder ~/Library/Application Support/VideoComPresenter/logs

3. You should see a file called VideoCom_Presenter_debug.log, this is the file you should send to us

Updated on: 13/10/2023