Why does it say I have no storage when I have pro?
Unable to start recording due to full storage
If you're trying to record in VideoCom Presenter but are seeing the message below that your workspace is full, it means the workspace you have set as your default workspace is full.
However, if you're trying to record a video for another workspace where you do have pro, you'll need to set your default workspace accordingly using the following steps.
How to change your default workspace
Go to Account Settings in VideoCom Cloud - https://cloud.videocom.com/account/profile
Find the default workspace section and change your default workspace to the workspace where you have a Pro Plan
Job done! Now go back in to VideoCom Presenter and hit record again.
Updated on: 10/10/2022